privacy policy
The following Privacy Policy applies to the websites and applications (the “Platform”), including mobile applications, that you may access after you log into the Platform with your user name and password. The Privacy Policy explains how we gather and use the information that we collect from you.
Privacy Policy
We are committed to protecting your personal information.
The Information We Collect and How We Use It
We may collect technical and navigational information, such as device type, browser type, pages visited, average time spent, and features used in various sections of the Platform. In addition, we may require you to provide certain personally identifiable information, including but not limited to your phone number, approximate location, precise location, photos, and email address. The information we request will be retained by us and used as described in this privacy policy. We use this information to provide you with a better experience on our site and applications, to personalize your experience on the Platform, and to help diagnose issues with the Platform. In addition to the technical and navigational information collected during your use of the Platform, some parts of the Platform may display personal information about you, such as health information, user payment information, and purchase history. We use this information to provide services to you, including account and benefit administration services.
Trusted Service Providers
We may sometimes employ other companies and individuals to perform certain services on our behalf (“Trusted Service Providers”). Examples of such services include analyzing data, offering features on the Platform, providing system monitoring and maintenance, delivering marketing assistance (including direct and targeted marketing), and providing customer service. We take great care to protect your personal information and place technical and procedural limits on who can access it. These Trusted Service Providers receive access to only the personal information necessary to perform their functions and support the products they provide through the Platform, and they are not permitted to use it for any other purpose. In certain circumstances, we may share your information with Trusted Service Providers that require access to provide operational or other support services. We may also provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we believe in good faith that such disclosure is required. Your personal information collected when you log in to the Platform will not be sold to third parties for email marketing or telemarketing campaigns.
Use of Cookies
When you view our Platform, we may store some information on your computer. This information may be in the form of a “cookie” or a similar file. Cookies are small pieces of information or text that are issued to your device when you visit a website and are used to store or track information about your use of the site. They also help you navigate a website more easily. We use cookies to enhance your experience when using the Platform. By using cookies, we can deliver faster service, more consistent and updated results, and a more personalized site experience. You have the option to set your browser to reject cookies; however, doing so may hinder performance and negatively impact your experience on the Platform.
Security
The Platform has industry-standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. While there is no such thing as “perfect security” on the Internet, we will take reasonable steps to ensure the safety of your personal information.
Data Retention and Deletion
We comply with applicable law regarding the retention and deletion of your personally identifiable information.
Links to Other Websites
The Platform contains links to other websites. We are not responsible for the privacy practices or the content of those websites. If you would like to review the privacy policies of those websites, please refer to the organizations that operate them.
Text/SMS Consent
By providing your mobile phone number to MEDSURETY, you consent to receive SMS messages from MEDSURETY related to account. If you choose to opt in to SMS communications from MEDSURETY, you will receive text messages at the mobile number you provide. These messages will be conversational in nature and will address your inquiries related to MEDSURETY.
Frequency of Messages
Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages that are relevant to your MEDSURETY account.
Opt-Out and Support Options
You may opt out of receiving text messages at any time by texting “STOP.” Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm that you have unsubscribed. Should you wish to re-subscribe, you may text “START” to begin receiving SMS messages again. For assistance with the messaging service, text “HELP” or contact customerservice@medsurety.com.
Wireless Carrier Rates and Services
Wireless message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
Confidentiality
We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in delivering our SMS communications. These providers use your personal information solely to perform the services they provide to MEDSURETY.
If you have questions about privacy on the MEDSURETY website, please contact us at customerservice@medsurety.com, and we will make every effort to resolve your concerns promptly. Changes in business practices and technology may require us to update this privacy policy from time to time. Any changes will be reflected on this website.
